Help Center

Registration

To participate in elections, you must first create an account. Follow these steps:

1. Visit the registration page by clicking "Register" on the homepage.
2. Fill out the required personal information including your full name, email address, phone number, and date of birth.
3. Complete the reCAPTCHA verification to prove you're not a robot.
4. Upload the required documents for identity verification (see Verification section below).
5. Agree to the terms of service and privacy policy.
6. Click "Submit Registration" to complete the process.

After submission, you'll receive a confirmation email. Your account will be pending verification by our admin team.

Verification

Account verification is required to ensure eligibility and security. The KYC (Know Your Customer) process includes:

Document Requirements

• Valid government-issued ID (passport, national ID card, or driver's license)
• Proof of address (utility bill, bank statement, or residence certificate)
• Birth certificate or age verification document

Verification Process

1. Upload clear, high-quality scans or photos of your documents.
2. Our system performs automated checks for document authenticity.
3. Manual review by our verification team (typically 2-3 business days).
4. Receive email notification of approval or requests for additional information.

Status Tracking

You can check your verification status in your account dashboard. Statuses include:

• Pending: Documents submitted, awaiting review
• Under Review: Being processed by our team
• Approved: Account fully verified and ready to vote
• Rejected: Additional documents required or ineligibility

Profile Management

Once your account is verified, you can manage your profile settings:

Updating Personal Information

• Navigate to "My Profile" in your account dashboard
• Update contact details, address, or other information
• Changes require re-verification for security

Password Management

• Click "Change Password" in account settings
• Enter current password and new password (minimum 8 characters, mix of letters, numbers, symbols)
• Receive confirmation email after successful change

Notification Preferences

• Choose email or SMS notifications for election updates
• Opt-in for security alerts and account activity notifications

Profile Security

• Enable two-factor authentication for enhanced security
• Review login history and active sessions
• Set up account recovery options

How to Vote

The voting process is designed to be secure and user-friendly:

Election Types

• General Elections: National or regional level
• By-elections: Special elections for specific positions
• Referendums: Direct democracy votes on specific issues

Complete Voting Workflow

1. Log in to your verified account during the election period
2. Review available elections on your dashboard
3. Select the election you wish to participate in
4. Review candidate information and ballot details
5. Make your selections (single or multiple choice depending on election)
6. Review your choices before submission
7. Click "Submit Vote" to cast your ballot
8. Receive immediate vote receipt for verification

Candidate Selection

Research candidates through our platform:

• View candidate profiles and manifestos
• Access debate transcripts and interviews
• Read voter guides and analysis

Submission Process

• Votes are encrypted before transmission
• Blockchain technology ensures immutability
• Real-time confirmation of vote recording

Verify Receipt

After voting, you receive a unique cryptographic receipt.

How to Get Your Receipt

• Immediately after voting, a receipt code is displayed
• Save the code securely (it's also emailed to you)
• Receipt includes timestamp, election ID, and verification hash

Receipt Validation

1. Visit the "Verify Vote" page
2. Enter your receipt code
3. System confirms your vote was recorded correctly
4. Verification proves vote integrity without revealing your choice

Security Features

• Cryptographic proof of inclusion
• Zero-knowledge verification
• Tamper-evident receipts

Check Results

Election results are published transparently.

How to View Results

• Access "Election Results" section after voting closes
• View real-time or final results by election
• Filter by constituency or position

Result Verification

• Independent audit trails available
• Blockchain-verified result hashes
• Third-party verification options

Result Publication Timeline

• Preliminary results: Within hours of polls closing
• Official results: After audit completion (typically 24-48 hours)
• Final certification: Within 7 days

Account Security

Password Policies

• Minimum 8 characters
• Combination of uppercase, lowercase, numbers, and symbols
• Regular password changes recommended
• No reuse of previous passwords

Two-Factor Authentication

• Enable via account settings
• Uses authenticator apps or SMS
• Required for sensitive account changes

Login Security

• Automatic logout after inactivity
• IP address monitoring
• Suspicious activity alerts

Data Privacy

What Data is Collected

We collect minimal data necessary for secure voting:

• Identity verification documents
• Contact information
• Voting history (anonymized)
• Technical logs for security

How Data is Used

• Election administration
• Identity verification
• Security monitoring
• Legal compliance

GDPR Compliance

• Right to access your data
• Right to data portability
• Right to erasure
• Data processing consent

Data Retention

• Personal data: Retained for legal requirements (typically 7 years)
• Voting records: Permanent for audit purposes
• Logs: 90 days for security analysis

Platform Security

Encryption

• End-to-end encryption for all data transmission
• AES-256 encryption for stored data
• SSL/TLS certificates for secure connections

Secure Connections

• HTTPS only access
• HSTS headers enforced
• Certificate pinning

Audit Trails

• Comprehensive logging of all actions
• Immutable blockchain records
• Regular security audits

Fraud Prevention

• AI-powered anomaly detection
• Multi-layer verification processes
• Real-time fraud monitoring

Browser Compatibility

Supported Browsers

• Chrome 90+
• Firefox 88+
• Safari 14+
• Edge 90+
• Mobile browsers: iOS Safari, Chrome Mobile

Troubleshooting Browser Issues

• Clear browser cache and cookies
• Disable browser extensions temporarily
• Ensure JavaScript is enabled
• Try incognito/private browsing mode

Device Support

Mobile vs Desktop Experience

• Fully responsive design for all screen sizes
• Touch-optimized interface for mobile devices
• Progressive Web App capabilities

Supported Devices

• Smartphones (iOS 12+, Android 8+)
• Tablets
• Desktop computers
• Laptops

Common Issues

Login Problems

• Check email for verification link
• Reset password if forgotten
• Ensure account is verified
• Contact support if account locked

Form Submission Errors

• Check all required fields are filled
• Verify file uploads meet size/format requirements
• Ensure stable internet connection
• Try submitting again after a few minutes

Network Issues

• Check internet connection stability
• Avoid public Wi-Fi for sensitive operations
• Use VPN if necessary for security
• Contact ISP if persistent connectivity issues

Contact Support

When and How to Contact Support

• Account verification issues
• Technical difficulties preventing voting
• Suspicious account activity
• Questions about election processes

Support Channels

• Email: support@echarayouth.org
• Phone: +234 801 234 5678
• Live Chat: Available during election periods

Response Times

• Email: Within 24 hours
• Phone: Immediate during business hours
• Live Chat: Real-time during elections

Escalation Process

• Initial contact through preferred channel
• Escalation to senior support if unresolved
• Priority handling for election-day issues